ARION support

Find support articles in the ARION Help Center, read the FAQs or contact us directly.
ARION HELP CENTERCONTACT US

Frequently asked questions

Find more information in our Help Center about how to get the most out of your ARION. Can’t find what you’re looking for? Shoot us an email at support@ato-gear.com or use the live chat for a quick response.

ARIONCOACH

What is ARIONCOACH?
ARIONCOACH helps runners improve their technique to run faster, longer and safer using smart insoles and an intelligent coaching AI. Learn more here.
For whom is ARIONCOACH suitable?
ARIONCOACH is suitable for runners of all performance levels and ages. However, we believe it’s best suited for runners and triathletes looking to improve their technique, distance, speed or reduce their risk of injuries.
How does ARIONCOACH work?
The ARION smart insoles measure the interaction between your feet and the ground. Its coaching AI will help you towards an improved running technique.
How does the coaching AI work?
The adaptive coaching AI helps you to focus on one aspect of your technique and to reach your goals using real-time audio feedback.
Can I run without my phone?
This feature is currently being beta tested and will be launched soon.
Is there also a web dashboard available?
ARION has decided to go mobile first. You can now see all your data directly from your mobile phone.
Can I join (future) beta tests?

We would be very glad to have you! If you’re interested in joining the ARION beta group, please shoot us an email at support@ato-gear.com.

ARIONHUB

How do I connect the pods?
It is important to note that your iPad can only connect one pair of pods at once. If you are struggling to connect your pods, disconnect the pods in the ARIONHUB app and try reconnecting the pods.
How do I insert the ARION smart insoles?
The ARION smart insoles work best when they are placed underneath the existing insoles of the shoes. If the existing insole cannot be removed, simply place the ARION insoles on top of the existing insoles.
How to insert the ARION smart insoles with orthotics?
If the customer wears an orthotic, simply place the ARION smart insoles underneath like you would do with a normal insole and start the analysis as normal.
Can you clean the ARION smart insoles?
Use a damp cloth to clean the devices. Do not use harsh chemicals or detergents for cleaning purposes, nor put them in the washing machine or under abundant water. If your ARION system has been used in damp conditions, let them dry naturally in a well-aired place. Do not use heating or drying equipment.
I can't add shoes to the shoe closet?
When in the shoe closet section of the app, remember to push the ‘+’ button at the top right hand of the screen. This will then give you access to ARION’s global shoe closet, where you’ll be able to search for the shoe you want to add to your own closet.
I can't find my shoe(s) in the global shoe closet?

You can easily manually add shoes to your own shoe closet. Click here to learn how to add shoes to the shoe closet!

General

How much does it cost?
Please find all the most up-to-date pricing information in our webshop.
What’s included in an ARION pack?
With the ARIONCOACH pack, you will receive two smart insoles, two pods and an ARION charger. You’ll be able to measure both your feet at the same time.

The ARIONCOACH app can be downloaded for free on iOS and Android.

Which size should I get?
ARION smart insoles are available in 4 sizes covering EU36 to EU47+ / UK3 to UK13+. On the order page you’ll find a complete size guide for EU/UK/US shoe sizes to select the right ARION size.
Do you have ARION in stock?
We have limited stock available. Please refer to our online store for actual delivery information or reach out to support@ato-gear.com for more information.
When will my order ship?
Delivery times vary per product. You can find the expected delivery time for each ARION product in our online store.
Can I get one in my country?
Most likely! Simply place an order directly in our online store. We ship to all countries listed in our checkout.
Is ARION waterproof?
ARION has been designed to withstand water from rain or the occasional step in a creek, but not for aqua-jogging.
How future-proof is ARION?
ARION is future-proofed with electronics and sensors, which we’re able to utilize further with free software upgrades through the ARION app.
How long will the insoles last?
The sensors will last at least as long as the running shoe itself. The micro-fiber cover material could show signs of wear and tear, however the actual measurements of the insole sensors are not affected. The insoles are under warranty for 1.000 km or 1 year in case they are no longer functional.
How long does the battery last?
The ARION pod has 10 hours of constant battery power. This does depend on your settings (such as the settings for the LED lights).
Can I use the insoles independently?
An ARION insole needs to be connected to an ARION footpod in order to record any data. An ARION pack includes both insoles and pods, but additional insoles can also be purchased (for example to use in different pairs of shoes). ARION footpods and insoles are all interchangeable.
What metrics does ARION measure?

ARION provides a lot of running metrics to coach you on. For a full list of ARION metrics and what they mean, please check this article.