ARIONHUB Troubleshooting

I’m having trouble setting up my iPad and ARIONHUB app

Learn what to do if you cannot log in, the ARIONHUB app is frozen, or you’re having processing problems.

Unable to Log in

Verify the latest version and updates

ARIONHUB app not responding

Verify if you have an internet connection

Additional tips

Unable to Log in

If you cannot log in:

• Verify that you have set a new password after receiving the introduction email from ARIONHUB
• Verify you are using the correct email address
• Your email address must be registered in the Admin Dashboard to access the ARIONHUB app
  • If you would like more information on the Admin Dashboard, please read this article

To reset your password:

• Click ”Forgot password” and follow the instructions in the email sent to your email address
• If you did not receive a password email, please check your spam folder. If the email is not there, you might not have an ARIONHUB account. Please contact support for further assistance

Verify the latest version and updates

Step 1 – Verify if your iPad has the latest iPadOS

• Go to Settings > General > Software Update. If your iPad does not have the latest iPadOS, we recommend updating
• We recommend having automatic updates enabled to always be on the latest iPadOS version

Step 2 – Verify if you have the latest ARIONHUB version installed

• Go to AppStore > ARIONHUB and verify if you are on the latest ARIONHUB version
• We recommend having automatic updates enabled to always be on the latest ARIONHUB version
  • Go to Settings > Apps > App Store > App Updates
• You can find the ARIONHUB version number if you go to ARIONHUB app > Settings > Version number

ARIONHUB app not responding

If the ARIONHUB app freezes or the iPad becomes unresponsive:

• Close the ARIONHUB app by swiping up from the bottom of the screen and removing it from the background
• Reopen the ARIONHUB app to restart it

If you were in an onboarding:

• The customer data will be saved in the history section during a session
• A banner will appear at the top of the screen. When pressing on it, you can continue with the latest onboarding

If you were in a session:

• Go to the history section, search for the right visit, open it and continue with the visit

Verify if you have an internet connection

Step 1 – Verify Wi-Fi connection

• Go to Settings > Wi-Fi and ensure that Wi-Fi is enabled on the iPad. Or access the Wi-Fi settings via the quick access menu
• Open a web browser and try loading a webpage to confirm that the internet connection is working
• If there is no Wi-Fi or network connection, the ARIONHUB app will show a banner: ”Network offline” 

Step 2 – Test with a mobile hotspot

If the webpage does not load, create a mobile hotspot.

• Connect the iPad to this hotspot
• Open a web browser and try loading a webpage to confirm that the internet connection is working
• If the webpage loads on the hotspot, the original Wi-Fi network may be too weak or unstable
• If the problem persists, please run an internet speed test and reach out to us: https://www.speedtest.net/ 

Additional tips

• For security precautions, use a private or password-protected Wi-Fi network instead of a public network
• Make sure your device stays connected throughout the session

If after these steps and tips you are still experiencing issues, please reach out to us for further instructions.